Privacy Policy
Last updated: January 2025
1. Introduction
Amigo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services, including our SMS messaging services.
2. Information We Collect
2.1 Personal Information
- Contact Information: Name, email address, phone number, mailing address
- Identity Documents: Passport, driver's license, and other identification documents for ITIN applications
- Immigration Information: ITIN application data, immigration status, and related documentation
- Financial Information: Payment information processed through secure third-party payment processors
2.2 Technical Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App usage patterns, features accessed, time spent in the app
- Location Data: General location information (with your consent)
- Communication Data: SMS messages, call logs, and other communications
3. Mobile App Push Notifications (Firebase)
Important: Push Notification Consent
When you use our mobile app, you may receive push notifications through Firebase Cloud Messaging for:
- ITIN application status updates and progress notifications
- Important service-related communications
- Payment confirmations and receipts
- App updates and new features
Opt-Out: You can disable push notifications at any time through your device settings or by contacting us at privacy@aquiamigo.com.
4. Toll-Free SMS Messaging (Twilio)
Important: Separate SMS Opt-In Required
Our toll-free SMS service (866) 264-4660 is used exclusively for marketing communications and operates separately from our mobile app and website. To receive SMS messages, you must:
- Text a keyword (JOIN, START, YES, OPTIN, SUBSCRIBE, or INSCRÍBETE) to (866) 264-4660
- This opt-in is separate from any other agreements with Amigo
- You will receive marketing messages only (promotional offers, event updates, educational content)
Opt-Out: Text STOP to (866) 264-4660 or visit our SMS Terms page.
4.1 SMS Data Collection
- Phone numbers and SMS content
- Message delivery status and timestamps
- Opt-in and opt-out preferences
- Communication preferences and frequency
4.2 Third-Party SMS Services
We use Twilio and other third-party SMS service providers. These providers may collect and process your phone number and SMS data according to their own privacy policies.
5. How We Use Your Information
- Service Provision: Process ITIN applications, provide immigration guidance, and deliver our services
- Communication: Send updates, notifications, and respond to your inquiries
- Payment Processing: Process payments for our services
- Legal Compliance: Comply with applicable laws and regulations
- Service Improvement: Analyze usage patterns to improve our services
- Security: Protect against fraud, abuse, and security threats
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in our operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: End-to-end encryption for sensitive data transmission
- Secure Storage: Industry-standard security measures for data storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Regular security assessments and updates
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Improve our services
SMS data is typically retained for 12 months unless longer retention is required by law.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-Out: Opt out of marketing communications
- SMS Opt-Out: Reply "STOP" to any SMS message
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.
12. Contact Information
13. Compliance
This Privacy Policy complies with applicable privacy laws including:
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR)
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- Other applicable federal and state privacy laws